Specialized in solutions for IT (ITSM) and process management, Aurus Software born in 2008 leveraging experience developing customized solutions for business process management, service and implementation management.
With strong alignment with standard like ITIL, Aurus Service Center was developed focusing on Service Providers that manage IT services for their customers and need to have a flexible tool.
Out team has large experience working with ITSM, service providers and implementing workflow solution and we have continuous investments to improve our solution together with partners. Aurus can deliver excellent cost/benefits to final customers and partners.
Rua Helena, 280 - Vila Olímpia
299 Alhambra Circle, Suite 403 Coral Gables, FL, 33134
Aurus Service Center is a platform to manage services and business process.
Through a combination of advanced resources, Aurus is highly flexible allowing customers to set activities, tasks, workflows and process; adapting to many business models and company needs.
It is possible to manage different types of processes and services, integrating business areas in a single platform, with an agile implementation and ease of use.
Aurus Service Center´s customers have access to modern tools like:
Easy to set and integrated to ASC
Certified ITIL Processes
Ready to use and following market best practices
Incident Management ● Problem Management ● Change Management ● Service Catalog Management ● Request Fulfillment Management
Integrated to ASC, control your assets and helps to identify and solve problems.
Service satisfaction can be verified direct by ASC allowing customers to evaluate it in the end of all services.
Call Center, WEB, email, ... Customers can select the best way to request services and get help.
Service providers can design new flows or change them directly in ASC for easily customize services for their customers.
Aurus works through partners providing IT services, using the Aurus Service Center as a tool to ensure quality and efficiency, and they also provide the platform to customers interested in using ASC for business processes.
Our partners has ability to train, implement and provide consulting services on the creation of the personalized service catalogs, as well as offer services using the Aurus Service Center platform.
Do you want to be an Aurus partner or know more about our platform? Contact our sales department and we will detail both the technical aspects and the commercial proposal for partners. We can schedule a webinar presentation or presential meeting.
Request a webinar, a sales contact or, if you want to be an Aurus partner, we are ready to serve you in the best way possible.