You in Control and
yours Curtomers Satisfied.

What Aurus brings ? Is it easy to use? How do we start?

Aurus Software

Specialized in solutions for IT (ITSM) and process management, Aurus Software born in 2008 leveraging experience developing customized solutions for business process management, service and implementation management.

With strong alignment with standard like ITIL, Aurus Service Center was developed focusing on Service Providers that manage IT services for their customers and need to have a flexible tool.

Out team has large experience working with ITSM, service providers and implementing workflow solution and we have continuous investments to improve our solution together with partners. Aurus can deliver excellent cost/benefits to final customers and partners.

São Paulo - BRASIL

Rua Helena, 280 - Vila Olímpia
São Paulo/SP
CEP: 04552-050

Miami - EUA

150 Alhambra Circle, Suite 1245 Coral Gables, FL, 33134

Solution

Aurus Service Center is a platform to manage services and business process. Through a combination of advanced resources, Aurus is highly flexible allowing customers to set activities, tasks, workflows and process; adapting to many business models and company needs.

It is possible to manage different types of processes and services, integrating business areas in a single platform, with an agile implementation and ease of use.

Aurus Service Center´s customers have access to modern tools like:

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1

Service Catalog

2

Certified ITIL Processes

3

CMDB

4

Qualification

5

Multi-Channel

6

Workflow

  • Microsoft
  • NetSecurity
  • Stefanini
  • Triton
  • Paleo beef steak with vegetables
  • ITSS
  • OpenSouth
  • OutSource
  • Paleo beef steak with vegetables
  • Joop Solutions
  • athena
  • interaConsult

Partners

Aurus works through partners providing IT services, using the Aurus Service Center as a tool to ensure quality and efficiency, and they also provide the platform to customers interested in using ASC for business processes.

Our partners has ability to train, implement and provide consulting services on the creation of the personalized service catalogs, as well as offer services using the Aurus Service Center platform.

News

What Aurus Service Center offers?

  • With Aurus Service Center your company can have several clients being served by the same platform, with service catalogs and personalized SLAs. With a powerful workflow system, ASC offers the opportunity to automate many types of services, including approval cycles and systems integration through webservices.
  • The ASC brings configured services that follow the ITIL framework, certified by Pink Elephant, allowing you to start operating your Service Center immediately.
  • The platform can be integrated with MS AD (Microsoft active directory), also allowing users to be imported, or registered directly on the platform.

Is it easy to implement?

  • The installation is done in the cloud and the entire infrastructure is provided by Aurus. The process is typically fast because with standard flows you just add users and you're ready to go.
  • Any additional configuration can be done quickly by both the customer and our team, and since the streams have versioning, it is possible to test new streams before putting them into production.
  • The integrated CMDB can be implemented gradually. For example, servers can be included and inventory association enabled in email, storage and application support services, but you can leave to associate mobile devices only when inventory is complete.

How to know?

  • MSPs or IT Service providers
  • Quer ser parceiro da Aurus ou conhecer melhor nossa plataforma? Entre em contato com nosso departamento comercial e iremos detalhar tanto os aspectos técnicos como a proposta comercial para parceiros. Podemos agendar uma apresentação via web ou presencial.

  • IT Department
  • Request a webinar to know our platform directly through our website, or contact one of our partners. Aurus only works through certified partners, and if you do not already know about their work, we will help you find the one that best suits your needs.

  • The entire solution is in the cloud, allowing users, attendants and approvers to access from anywhere, at any time, adapting to various work models and types of customers.

Contact Us

Request a webinar, a sales contact or, if you want to be an Aurus partner, we are ready to serve you in the best way possible.

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